Restore delivery health without metric theater

Find the dominant constraint and run one balanced improvement cycle.

1. 1. Chapter

   Make work and waits visible

   30 min

   See queues, dependencies and unplanned work before changing process.

   Open stepMark reviewed
2. 2. Chapter

   Build a measurement system

   35 min

   Combine flow, quality, experience and outcomes.

   Open stepMark reviewed
3. 3. Decision lab

   Negotiate delivery and quality

   20 min

   Make scope, risk and reliability trade-offs explicit.

   Open stepMark reviewed
4. 4. Playbook

   Run the delivery health check

   30 min

   Locate the dominant wait state in one real request.

   Open stepMark reviewed
5. 5. Playbook

   Create a balanced baseline

   25 min

   Choose signals that support one decision and guard against harm.

   Open stepMark reviewed
6. 6. Experiment

   Change one constraint for two weeks

   120 min

   Keep the intervention small enough to attribute and reverse.

   Plan experimentMark applied
7. 7. Reflection

   Review the system, not individuals

   20 min

   Decide whether to standardize, adjust or stop the practice.

   Mark reviewed