Playbook · 25 min
Balanced metric baseline
Connect a change hypothesis to flow, quality, experience and outcome signals.
Run the playbook
- 1
Write the decision this measurement will inform.
- 2
Select one signal each for flow, quality, experience and outcome.
- 3
Define source, owner and cadence.
- 4
Record known confounders.
- 5
Set a review date before collecting data.
Copyable template
DECISION / HYPOTHESIS / FLOW / QUALITY / EXPERIENCE / OUTCOME / DATA SOURCE / OWNER / CADENCE / CONFOUNDERS / REVIEW DATE